Chatbots, also known as bots, are computer programs or artificial intelligence (AI) systems designed to simulate human-like conversations and interact with users through text or speech-based interfaces. They are used in various applications, including HR, to provide automated assistance, answer frequently asked questions, gather information, and perform specific tasks. Chatbots utilize natural language processing (NLP) algorithms to understand user queries and provide appropriate responses or actions.

Example
Employees can interact with the chatbot to inquire about their vacation balances, request information on company policies, or initiate leave requests. The chatbot can provide instant responses and even guide employees through certain processes, such as submitting expense reports or updating personal information. This helps streamline HR operations, enhances self-service options for employees, and reduces the need for manual intervention in routine HR tasks.